How can we help?

When will my order ship?

Most orders, including expedited ones, are usually shipped within 48 hours of placement. Orders ship Monday–Friday, excluding holidays

What happens if I place an order on Friday?

If you place your order after 3:00pm EST on Friday, it will generally ship the following Monday.

How can I help avoid shipping delays?

Make sure the billing address you enter matches the one associated with your credit.

Do you offer free shipping?

Yes! Free shipping is available on orders over $100 (Continental U.S. only).

What about international shipping?

Species Nutrition can ship internationally, but the recipient is considered the importer of record and is responsible for all duties, taxes, customs fees, and compliance with local laws


These additional charges are not controlled by Species Nutrition and may cause delivery delays.

Can I change or cancel my order after it’s placed?

To request a change or cancellation, please contact Species Nutrition Customer Service as soon as possible. (Exact policy not specified, so earlier contact increases chances.)

Who do I contact for help with an order?

Contact us.

Can I return items I bought online?

Yes — but only for items purchased directly from speciesnutrition.com

What items are eligible for return?

Apparel & Accessories: Must be unworn, unwashed, with original tags and in the original packaging.

Supplements & Consumables: Only if unopened and sealed in the original packaging.

How long do I have to return an item?

Returned merchandise must be received by Species Nutrition within 30 days of your purchase.

What is the return process?

Call customer service during business hours (10:00am–5:00pm ET, Mon–Fri).

Provide your order number which you may receive when you place the order from website.

If your item is eligible, you’ll receive a Return Authorization Number and further instructions.

Are shipping charges refundable?

Shipping charges are non-refundable.

How will I receive my refund?

Refunds are credited back to the original payment method (credit card or PayPal).

How long before I see my refunded amount?

Allow up to 2 billing cycles for the refund to appear on your statement.

What payment methods does Species Nutrition accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and other secure payment options available at checkout.

Is my payment information secure?

Yes. All payments on SpeciesNutrition.com are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Why was my payment declined?

Payments may be declined for reasons such as:

• Incorrect billing address information
  
• Insufficient funds
  
• Bank or card issuer restrictions
  
• Security verification issues
  

We recommend contacting your bank or card provider for further assistance.

Do you offer gift cards?

Yes! Species Nutrition Gift Cards are available for purchase on our website and make a perfect gift for fitness enthusiasts.

How do Species Nutrition gift cards work?

Gift cards are delivered digitally via email

They can be redeemed at checkout by entering the gift card code

Gift cards can be used on any eligible product on SpeciesNutrition.com

Do gift cards expire?

No, Species Nutrition gift cards do not expire and have no additional processing fees.

Can I use a gift card with a discount code?

In most cases, gift cards can be combined with promotions, unless otherwise stated during a specific sale or campaign.

Do your products contain allergens?

Some products may contain or be manufactured in facilities that process:

• Milk
  
• Soy
  
• Wheat
  
• Nuts
  

Always check the ingredient list and allergen statement on the product page before use.

Are Species Nutrition products suitable for vegetarians or vegans?

Some products are vegetarian- or vegan-friendly. Please review the ingredient list on each product page for confirmation.

Do your supplements contain banned substances?

Species Nutrition is committed to clean formulations and does not knowingly include substances banned by major sports organizations. Competitive athletes should always review labels carefully.

Why does my supplement look or taste slightly different than before?

Natural ingredients can vary slightly from batch to batch, which may cause minor differences in taste, color, or texture without affecting quality or effectiveness.

Can I return a product if I don’t like the taste?

Due to safety and quality reasons, opened supplements cannot be returned, even if the taste preference does not meet expectations.