How can we help?

When will my order ship?

Most orders, including expedited ones, are usually shipped within 48 hours of placement. Orders ship Monday–Friday, excluding holidays

What happens if I place an order on Friday?

If you place your order after 3:00pm EST on Friday, it will generally ship the following Monday.

How can I help avoid shipping delays?

Make sure the billing address you enter matches the one associated with your credit.

Do you offer free shipping?

Yes! Free shipping is available on orders over $100 (Continental U.S. only).

What about international shipping?

Species Nutrition can ship internationally, but the recipient is considered the importer of record and is responsible for all duties, taxes, customs fees, and compliance with local laws


These additional charges are not controlled by Species Nutrition and may cause delivery delays.

Can I change or cancel my order after it’s placed?

To request a change or cancellation, please contact Species Nutrition Customer Service as soon as possible. (Exact policy not specified, so earlier contact increases chances.)

Who do I contact for help with an order?

Contact us.

Can I return items I bought online?

Yes — but only for items purchased directly from speciesnutrition.com

What items are eligible for return?

Apparel & Accessories: Must be unworn, unwashed, with original tags and in the original packaging.

Supplements & Consumables: Only if unopened and sealed in the original packaging.

How long do I have to return an item?

Returned merchandise must be received by Species Nutrition within 30 days of your purchase.

What is the return process?

Call customer service during business hours (10:00am–5:00pm ET, Mon–Fri).

Provide your order number which you may receive when you place the order from website.

If your item is eligible, you’ll receive a Return Authorization Number and further instructions.

Are shipping charges refundable?

Shipping charges are non-refundable.

How will I receive my refund?

Refunds are credited back to the original payment method (credit card or PayPal).

How long before I see my refunded amount?

Allow up to 2 billing cycles for the refund to appear on your statement.

What payment methods does Species Nutrition accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and other secure payment options available at checkout.

Is my payment information secure?

Yes. All payments on SpeciesNutrition.com are processed through secure, encrypted payment gateways. We do not store your credit card details on our servers.

Why was my payment declined?

Payments may be declined for reasons such as:

• Incorrect billing address information
  
• Insufficient funds
  
• Bank or card issuer restrictions
  
• Security verification issues
  

We recommend contacting your bank or card provider for further assistance.

Do you offer gift cards?

Yes! Species Nutrition Gift Cards are available for purchase on our website and make a perfect gift for fitness enthusiasts.

How do Species Nutrition gift cards work?

Gift cards are delivered digitally via email

They can be redeemed at checkout by entering the gift card code

Gift cards can be used on any eligible product on SpeciesNutrition.com

Do gift cards expire?

No, Species Nutrition gift cards do not expire and have no additional processing fees.

Can I use a gift card with a discount code?

In most cases, gift cards can be combined with promotions, unless otherwise stated during a specific sale or campaign.

Do your products contain allergens?

Some products may contain or be manufactured in facilities that process:

• Milk
  
• Soy
  
• Wheat
  
• Nuts
  

Always check the ingredient list and allergen statement on the product page before use.

Are Species Nutrition products suitable for vegetarians or vegans?

Some products are vegetarian- or vegan-friendly. Please review the ingredient list on each product page for confirmation.

Do your supplements contain banned substances?

Species Nutrition is committed to clean formulations and does not knowingly include substances banned by major sports organizations. Competitive athletes should always review labels carefully.

Why does my supplement look or taste slightly different than before?

Natural ingredients can vary slightly from batch to batch, which may cause minor differences in taste, color, or texture without affecting quality or effectiveness.

Can I return a product if I don’t like the taste?

Due to safety and quality reasons, opened supplements cannot be returned, even if the taste preference does not meet expectations.

How do I apply a discount code?

At checkout, you will see a "Discount code" field on the order summary page.

1. Enter your code exactly as provided (codes are case-sensitive).
2. Click "Apply".
3. The discount will reflect in your order total before payment.

Only one discount code can be applied per order unless otherwise stated during a promotion.

Can I use a discount code on a subscription order?

Promotional discount codes generally apply to one-time purchases only and cannot be combined with the existing subscriber discount.

Your subscription already includes a 10% savings on every recurring order. If a specific promotion is eligible for subscriptions, it will be clearly stated in the promotional offer.

Can I stack multiple discount codes?

No. Only one discount code can be applied per order. Codes cannot be combined or stacked with other promotions, unless explicitly stated in the offer terms.

My discount code isn't working — what should I do?

Please check the following:

• The code is entered exactly as provided (no extra spaces, correct capitalization)
  
• The code has not expired
  
• Your order meets any minimum purchase requirement
  
• The code applies to the items in your cart (some codes exclude sale items or specific products)
  
• You have not already used a single-use code
  

If everything checks out and the code still won't apply, please contact our support team at support@speciesnutrition.com.

Do promo codes apply to sale or already-discounted items?

In most cases, promotional codes cannot be applied to items already on sale or marked down. The specific terms of each promotion will indicate which products are eligible. When in doubt, check the promotion details or contact our team.

Where can I find current promotions?

The best ways to stay on top of Species Nutrition deals:

• Sign up for our email list at the bottom of our website
  
• Follow us on Instagram, TikTok, and Facebook @speciesnutrition
  
• Check the homepage banner for active site-wide promotions
  
• Subscribe to any product — subscribers get early access to promotions and exclusive offers
  

Can I apply a discount code to a past or already-placed order?

No. Discount codes must be applied at the time of checkout and cannot be applied retroactively to completed orders. We are unable to adjust pricing on orders that have already been placed or shipped.

Where can I buy Species Nutrition products in stores?

Species Nutrition products are available at select retail locations nationwide, including specialty nutrition and supplement stores.

For the most up-to-date list of authorized retail partners near you, please contact us at support@speciesnutrition.com and we'll point you to the nearest location.

Note: For the widest product selection, freshest inventory, and exclusive subscriber pricing, we recommend purchasing directly at speciesnutrition.com.

Do you sell on Amazon?

Yes, you can find and purchase our products on Amazon, and know that these are the same products we offer on our website.

Are products sold on third-party sites (eBay, etc.) authentic?

Species Nutrition does not authorize the sale of our products through eBay or other unauthorized third-party marketplaces. Products found on these platforms may be:

• Counterfeit or tampered
  
• Expired or improperly stored
  
• Ineligible for our satisfaction guarantee
  

To guarantee authenticity and freshness, always purchase directly from speciesnutrition.com, our Amazon store, or an authorized retail partner.

Can I return a product I bought from a retailer?

Returns for products purchased through a third-party retailer must be handled directly with that retailer according to their return policy.

Species Nutrition can only process returns and refunds for orders placed directly at speciesnutrition.com.

How do I become an authorized Species Nutrition retailer?

We welcome partnerships with gyms, supplement stores, and fitness retailers.

To inquire about becoming an authorized retailer, please email us at wholesale@speciesnutrition.com with the following details:

• Your business name and location
  
• Type of store (brick-and-mortar, online, gym, etc.)
  
• Estimated monthly volume
  

Our wholesale team will follow up with pricing, terms, and onboarding information.

Do you offer wholesale pricing?

Yes. Species Nutrition offers wholesale pricing for qualified retail accounts. Minimum order quantities and wholesale rates are provided upon application approval.

To apply, email wholesale@speciesnutrition.com with your business details and we will get back to you within 2–3 business days.

Can gyms or personal trainers purchase at wholesale?

Yes. Gyms, fitness studios, and personal trainers are welcome to apply for a wholesale account. We offer flexible minimum order quantities for fitness professionals.

Contact us at wholesale@speciesnutrition.com to get started.

How do I access my subscription portal?

Log in to your Species Nutrition account here. Once logged in, click the "Subscriptions" tab — this opens your Recharge portal where you can manage every aspect of your subscription.

You will also receive an email after each order with a direct link to your portal.

How do I skip my next delivery?

To skip an upcoming shipment:

1. Log in and go to your Subscriptions tab.
2. Find the subscription you want to skip and click on it.
3. Under "Upcoming Orders", click "Skip" next to the next scheduled delivery.
4. Confirm the skip — your next charge date will automatically advance to the following cycle.

You can skip as many orders as you need. Cancellation is not required.

Can I pause my subscription?

Yes. To pause:

1. Open your Subscriptions portal.
2. Select the active subscription you want to pause.
3. Click "Pause Subscription" and choose a resume date (or leave it open-ended).

Your subscription will not process any orders while paused. You can resume at any time from the same screen.

How do I change my delivery frequency?

To change how often you receive your order:

1. Go to your Subscriptions portal.
2. Click on the subscription you want to update.
3. Under "Delivery Schedule", select "Edit" or "Change Frequency".
4. Choose your preferred interval (e.g. every 30, 45, or 60 days) and save.

Changes apply to all future orders in that subscription.

How do I swap or change my subscribed product?

To change the product in your subscription:

1. Open your Subscriptions portal.
2. Select the subscription with the product you want to swap.
3. Click "Swap Product" or "Edit Product".
4. Search for or select your new product and confirm.

You can change flavors or sizes within the same product, or switch to a completely different item. Pricing will update to reflect the new product's subscription price.

How do I update my shipping address?

To update where your subscription ships:

1. Open your Subscriptions portal.
2. Select the subscription you want to update.
3. Click "Edit Shipping Address" under the delivery details.
4. Enter the new address and save.

Address changes apply to all future orders in that subscription. If your next order is charging soon, make sure to update before your next charge date to ensure it ships to the right location.

How do I update my billing or payment information?

To update your credit card or payment method:

1. Open your Subscriptions portal.
2. Click on the subscription you want to update.
3. Under "Payment Method", click "Update Card".
4. Enter your new card details and save.

If your payment fails (e.g. expired card), Recharge will retry and send you an email with a secure link to update your card directly — no login required.

How do I change my next order date?

To reschedule your next charge:

1. Open your Subscriptions portal.
2. Click on the relevant subscription.
3. Next to "Next Order Date", click "Change Date".
4. Select a new date from the calendar and confirm.

You can push your next order out by days, weeks, or months — useful if you still have product on hand or are traveling.

How do I cancel my subscription?

We're sorry to see you go — but cancellation is always available with no penalties:

1. Open your Subscriptions portal.
2. Click on the subscription you want to cancel.
3. Scroll down and click "Cancel Subscription".
4. Select a cancellation reason and confirm.

Important: Cancel at least 24 hours before your next charge date to avoid being billed for the next order. Once an order has been processed and shipped, it cannot be cancelled.

Tip: Consider skipping or pausing instead — you keep your subscriber benefits and can resume whenever you're ready.

Do I keep my discount if I skip or pause?

Yes. Your 10% subscriber discount is preserved when you skip or pause your subscription. You only lose the discount if you fully cancel your subscription and re-purchase at the one-time price.

What happens if my subscribed product is out of stock?

If your product is temporarily out of stock when your order processes, we will hold the order and contact you with options to:

• Wait for the product to come back in stock
  
• Swap to a different product or flavor
  
• Skip that order cycle
  

You will not be charged until the order is successfully fulfilled.

When will I be charged for my subscription?

Your card is charged on the "Next Charge Date" shown in your subscription portal. You will receive an email reminder 3 days before each upcoming charge so you have time to skip, reschedule, or make changes before the order processes.